Instant restore XCP-NG job failed with #3875 SR: SM has thrown a genetic python exception

Product: Vinchin Backup & Recovery

Version: V9.0

KB Number: 200191

Last Modified: 2026-07-15 14:51:27

Discovered Version:v9 SP2,XCP-NG 8.2.1


Question

Instant restore data to XCP-NG 8.2.1 platform, job failed with #3875 SR: SM has thrown a genetic python exception,no vinchin snapshot left on the XCP-NG side. 

XCP-NG host CLI raised an exception [47,The SR is not available]

instant-recovery-failed

Job Failed, #[46] Job error
#3875 SR: SM has thrown a genetic python exception

Answer

Issue Description

Due to the hard link warning on the XCP platform, Vinchin is unable to mount the iSCSI storage for instant recovery.


Resolution

Upgrade vinchin system to SP3 and the later version, we have fixed this in those versions.

If the issue isn't solved after upgrading, please contact vinchin support for help.

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