Welcome to the Vinchin Support Plan!

In this page you will learn what technical supports Vinchin offers, and whhow can you get support from Vinchin.

Vinchin provides a complete set of pre-sale to after-sale technical support and service to guarantee customers the fluency of their user experience. Details are as follows:

Backup Plan Design

Before using Vinchin Backup products, a Vinchin Technical Engineer will help you to design one-to-one VM backup solution according to your actual environment.

Emergency Troubleshooting

If any malfunction happens to your backup software due to any unknown reason, Vinchin Support Team will respond you in very short time and provide you a corresponding solution to solve the problem.

Online Deployment Guidance

In case of user environment complex or user not sure how to deploy the backup system, Vinchin Technical Support Engineer can provide online deployment guidance.

Software Update Support

If you need to update your current software version, Vinchin Support Team will help you to update without any technical maintenance charges.

Supports in Help Center


Online Training

Vinchin Help Center offers kinds of video training for end users and channel partners at various locations around the world. The training includes Sales and Technical courses of how to sell or use Vinchin backup products to meet the needs of Vinchin channel partners, IT professionals, etc.. Anyone from any place can join our training via Online Video.


Knowledge Base & FAQ

Vinchin Help Center also offers professional online knowledge base & FAQ for customers to search and solve some common problems. Any error info that you meet during usage of Vinchin backup products will be listed in this Knowledge Base and corresponding solution will be found as well. We will keep supplementing and improving this Knowledge Base at the same time.

You can contact us for quick support via:


You can live chat with our Support Team via Skype, QQ, WeChat as well as social media chatings.

Call Us

You can make a phone call to Vinchin Customer Service line 400-9955-698, we will respond you in 1 min.

Email Us

You can send us an email to technical.support@vinchin.com, we will respond you in 1 hour.

Knowledge Base

Having problem with the usage of Vinchin product? Find your problem and solution here!

Online Demo

Don't know how to use Vinchin backup products by written documents? Get online video trainings here!