How to Resolve VMware VM Snapshot Creation Failure？

Discovered Version：v6.7

Question

Backup Vmware's VMs failed with below message.

Job Failed, #[46] Job error
Backing up VM 'xxxx' error,  #[3040] Failed to create snapshot

Answer

Issue Description

Backing up the VMs based on creating snapshot, it should further locate the root cause of failed to create snapshot. Therefore, please refer to the below suggestions.

Resolution

VMware vSphere License Verification

• Please check your VMware vSphere license edition. Note that the vSphere Free Edition (Hypervisor) has API restrictions that prevent third-party backup software from performing automated tasks.

• You can verify this by checking the Licensed Features in your vSphere client. As shown in the screenshots below, the free version typically only lists "Up to 8-way virtual SMP" as an available feature.

Manual Snapshot Validation

Please try to manually create a snapshot for the virtual machine in vSphere to check if there are any missing or corrupted configuration/disk files.