Can I use my Vinchin License Key (VLK) in multiple sets of Vinchin Backup & Recovery software?
No, one Vinchin License Key (VLK) is unique to one set of Vinchin Backup & Recovery software in one environment or one organization.
How many licenses will I receive if I want to back up both VMs and files?
You will receive only one Vinchin License Key (VLK), as both the VM License and File License will be packed in a VLK and delivered to you.
How does Vinchin’s File License count and how do I calculate its cost?
Vinchin File License price is count per the number of OS on all servers where you plan to back up files. E.g. File License price is bbb$/OS, you have 10 physical servers running 10 OS, your purchase cost will be bbb$/OS x 10 OS.
What is File License?
File License gives you permission to back up files in Windows and/or Linux servers. If you need to back up files, you need to pay for File License.
How to get the CPU socket QTY info from my virtual environment?
Most of the virtual platforms provide socket info in their management console. You can find them from there.
E.g.
You can also install Vinchin Backup & Recovery software in your environment, register your virtual infrastructure to Vinchin Backup & Recovery web console, you will see the number of CPU sockets from here:
If I have 10 sockets, do I need to apply for 10 VM Licenses and upload to Vinchin Backup software for 10 times?
No, one VM License is not equal to one CPU socket. One VM License contains all CPU sockets in your environment. When you pay for 10 CPU sockets, you will receive only one License with 10 CPU sockets packed in.
Which hosts are required to be licensed in my virtual environment?
Licenses are required only for the hosts you intend to backup. The hosts on which you want to recover VMs does not need to be licensed.
How does Vinchin’s VM License count and how do I calculate its cost
Vinchin VM License pricing is calculated based on the number of CPU sockets on all hosts where you plan to back up VMs, or the total number of protected VMs. Costs may vary depending on the licensing model (per-socket or per-VM). e.g., VM License price is aaa$/socket, your environment has 10 sockets in total, your purchase cost will be aaa$/socket x 10 sockets.
What is Vinchin's VM License mode?
Vinchin VM Backup has two licensing models: annual subscription license based on the number of VMs and perpetual license based on the number of physical CPU socket.
What is VM License?
Vinchin VM License gives you permission to back up virtual machines. If you need to back up virtual machines, you need to pay for VM License.
What is Vinchin License Key (VLK)?
Vinchin License Key (VLK) is a file in a specific format, by uploading a VLK to your Vinchin Backup & Recovery software, you are able to use Vinchin software to protect your workloads. Vinchin License Key (VLK) contains VM License and File License.
What are the international taxes, duties, etc. that I have to pay?
You don't need to pay any additional international taxes, you only need to pay the import tax according to your local tax policy if there's any.
Do you support online payment?
We accept online payments via PayPal, Alipay, and WeChat Pay. You can also make offline payments through bank transfers.
Do you offer discounts for government?
Yes, Vinchin provides special discount for any government projects from any country, please check with your Vinchin sales manager for more discount details.
Do you offer discounts for Fortune global 500 companies?
Yes, Vinchin provides special discount for Fortune global 500 companies, please check with your Vinchin sales manager for more discount details.
Do you offer volume discounts?
We offer volume discounts: the larger your order, the greater your savings. Please contact sales@vinchin.com or your Vinchin sales manager for detailed discount information.
Where can I find the price?
Vinchin Backup & Recovery price is not published on the website. To get a price, please leave us a message online, or send email to sales@vinchin.com.
If you've get in touch with Vinchin sales/support manager during your trial, you can also ask them for a price.
Do I need to put in my credit card info to start the Trial?
What currencies can I use?
If paying by bank wire transfer, kindly use USD, EUR, or CNY. For PayPal payments, feel free to use your local currency; PayPal will automatically manage the currency exchange.
Which payment methods are supported?
Vinchin accepts the following payment methods: Bank Wire, PayPal, Alipay, and WeChat Pay. For bank wire transfers, please use US Dollars (USD), Euros (EUR), or Chinese Yuan (CNY).
How do I get a copy of my invoice/receipt?
You will receive a copy of your invoice together with the contract from Vinchin sales manager once you confirm to buy the license.
What's the purchase procedure?
1. Contact Vinchin sales manager to confirm your purchase.
2. Receive contract & invoice from Vinchin by email.
3. Sign on the contract with your company stamp and send it to Vinchin by email.
4. Receive Vinchin signed contract and submit the payment transfer, once done, send transfer proof to Vinchin by email.
5. Once we receive your payment, Vinchin sales manager will contact you to deliver license by email. (Bank wire transfer usually takes 3-5 working days, Paypal/AliPay/WeChat Pay usually takes 1-2 working days.)
If I pay for the backup license now, how long will it take before I receive my licenses?
You will receive the license in 1-3 working days after we receive your payment.
If you pay by bank wire transfer, it usually takes us 3-5 working days to receive your payment, Paypal/AliPay/WeChat Pay usually takes 1-2 working days.
Do I need to repurchase the license if I change Vinchin to physical server?
If Vinchin backup software is not installed on the server which you intend to change, there is no need to re-purchase Liense.
If Vinchin backup software is installed on the server which you intend to change, according to the Vinchin EULA Clause 7 LIMITED WARRANTY, you will need to purchase a new license.
How I can pay for if I want to expand my environment?
To expand your environment and adopt Vinchin Backup & Recovery to also protect data on new facilities, please contact your Vinchin sales manager to complete the purchase procedure.
What's the price for service?
Vinchin perpetual license price includes 1 year of free technical support and 1 year of version renewal service.
From the second year on, a 25% of product MSRP value will be charged as Version Renewal fee per year, can be paid on-demand or upfront.
How can I renewal my service?
To renewal your service, please contact sales@vinchin.com or the Vinchin sales manager who was in contact with you. We will send you a service renewal contract and invoice, then please refer to What's the purchase procedure? to complete the renewal order purchase procedure.
Can I upgrade to the latest version for free?
After buying the Vinchin license, the first year will be free to upgrade to the latest version.
From the 2nd year on, to upgrade your Vinchin version, you will need to pay 25% of the product MSRP each year as version renewal service fee.
If I contact Vinchin team when I will get the response of the service?
The Vinchin Support Team is available from Monday to Sunday. Our working time is 8am - 11pm UTC+8, during this time you can LiveChat with us via IM or phone call, we will respond you in a minute.
You can find our support team contact info from here.
Other time please leave us a message, we will get back to you maximally in 8 hours.
In case any emergency, you can contact Hector at any time by calling +86-159-2884-8843, you will get a response in 1 minute as well.
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