Failed to add VMware on Vinchin

The other problem we ran into a lot: add/edit vCenter/ESXi failure.
ERROR:3018 Add/Edit Virtual Platform failed, error description: scan vCenter error

Root Cause

• Connectivity problems between Vinchin and VMware. e.g., Firewall/Switches
• VMware version too low to add it. e.g., <5.x
• The abnormal VM on VMware: The VM which not have MAC address.

Resolution

• Check Firewall rules, Switches network configuration or any other devices/software may effect the connection between Vinchin and VMware.

• Check VMware version supported by Vinchin.

• Check the abnormal VM which haven't setup MAC address. Add MAC address or delete the vm if useless.

Discussion: We would like to know and collect more situation from your side.

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